Account Deletion

Manage Your Data

We respect your ownership of your data. Follow the instructions below to delete your account or restore a previously deleted profile.

Option 1: Delete Directly from the Mobile App

The fastest and easiest way to delete your account is from within the Veltorix mobile application. This executes the deletion instantly.

1
Open the Veltorix app and sign in to your account.
2
Navigate to the Profile tab in the bottom menu.
3
Scroll to the bottom of the profile settings page and tap Delete Account.
4
Confirm your choice. Your profile will be soft-deleted, bookings will be cancelled, and you can restore your account at any time simply by logging back in.

Option 2: Submit a Web Deletion Request

If you have uninstalled the app or no longer have access to it, you can request account deletion by filling out this form. We will verify your request and process it within 48 hours.

Deletion request received! We have sent a verification email to confirm your identity. Please check your inbox and click the confirmation link to complete the deletion.
What happens when your account is deleted? Your account is soft-deleted. To preserve booking records, past loyalty points, and history, your basic contact info (name, email, phone) is securely retained. However, your account will be deactivated and your physical address, gender, date of birth, and profile picture will be completely cleared. You can restore your account at any time simply by logging back in with your password.